Refund Policy
At The Pet’s Shop, we strive to provide the best products and services for your pets. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds:
- Product Condition: Products must be returned in their original packaging, unused, and in the same condition as when you received them.
- Time Frame: You have 30 days from the date of purchase to request a refund.
- Proof of Purchase: A receipt or proof of purchase is required to process any refund.
Non-Refundable Items:
- Perishable goods such as pet food or treats
- Gift cards
- Sale items (only regular priced items may be refunded)
Process:
- Return Initiation: Contact our customer service team at on given whatsapp link in footer to initiate a return.
- Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Issuance: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Damaged or Defective Items:
If you received a damaged or defective item, please contact us immediately at on given whatsapp link in footer for assistance.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team.
For any questions or concerns regarding our refund policy, please contact us on given whatsapp link in footer.
Thank you for shopping with The Pet’s Shop!